Sports Betting Rules

These rules are the terms and conditions of the bets QUEEN CASINO accept. All bets accepted by QUEEN CASINO will be settled under these rules. Included in the rules are the details if customer makes an error placing a bet or the error is in QUEEN CASINO website or system. It is customer's responsibility to know these rules before placing a bet to avoid misinformation.

General Rule（Premier version）

1.General

1.1. General settlement rules apply for all sports if not stated in sport specific rules otherwise:
1.2. If the outcome of a market cannot be verified officially, we reserve the right to delay the settlement until official confirmation;
1.3. If a match is interrupted but subsequently resumed (from the point in the match at which it was interrupted) and played to a finish within 48 hours of the original scheduled kick off time, all bets will stand on the fixture;
1.4. Otherwise if the match is resumed but not finished within 48 hours of the original scheduled kick off time, this will be treated as an abandonment and bets on the original fixture will be void, except for those bets the outcome of which had already been determined, prior to the initial interruption in fixture;
1.5. Specifically for the 3x3, Streetball and Big3 match versions of the sport, settlement will be based on official competition rules. Where a match starts but is not completed, bets will be void unless the specific market outcome is already determined;
1.6. In 2-Way markets Push rules apply unless otherwise stated below. Stakes on single bets are returned, and in multiples/parlays the selection is treated as a non-runner.
1.7. If markets were offered when the outcome was already known, we reserve the right to void any betting.
1.8. If it is not an obvious mistake in the name then bets will stand.
1.9. In the case of any obviously incorrectly displayed or calculated prices, we reserve the right to void betting. This includes a deviation of more than 100% in the pay-out compared to the market average.
1.10. For all matches that are played as part of a two-legged tie. Common for knockout tournaments where teams need to play each other twice to determine the winner. If in this case the aggregate score is equal at the end of regulation time in the 2nd leg. Overtime will be included to determine the outcome of 2nd leg match bets.
1.11. If coverage of the match is stopped or removed and the match finishes regularly, all markets will be settled according to the final result. If the outcome of a market cannot be verified officially, we reserve the right to void them.
1.12. In the case of an incorrect settlement of markets, we reserve the right to correct them anytime.
1.13. If a match does not adhere to the generally accepted format (e.g. unusual period length, counting procedure, format of a match etc.); we reserve the right to void any market.
1.14. All markets are considered for regular time only unless otherwise stated.
1.15. Outright markets are classified as "All In Run Or Not," meaning they will be settled as a loss if the selected participant does not participate in the event. In the event of multiple winners, Dead Heat rules will be applied.
1.16. When bets are placed on In-Play Asian Handicap, match Scoreline is treated as 0:0 at the time of the placement. This applies only for soccer and eSoccer.
1.17. Video assistant referee (VAR) – If we have settled a bet and, due to a subsequent VAR decision, it becomes apparent that such settlement was incorrect, we reserve the right to reverse such settlement (provided that the VAR decision occurred prior to the conclusion of the match or other time frame relating to the bet). Bets which are placed between the occurrence of an incident which leads to a VAR review and the related VAR decision will be deemed void unless the VAR review (and subsequent decision) did not ultimately alter the decision made by the on-field officials or the VAR review (and subsequent decision) altered the decision made by the on-field officials but did not have any material influence on the bet(s) in question. All bets which were not influenced by the VAR review will stand.
1.18. All player selections will be considered active if a player enters the field/court/rink etc. as an active player at any point of the match, regardless of how long he plays.

2. Soccer

2.1. All markets (except halftime, first half markets, overtime and penalty shoot out) are considered for regular time only unless otherwise stated.
2.2. If a match is interrupted and continued within 48h after initial kickoff, all open bets will be settled with the final result. Otherwise, all undecided bets are considered void.
2.3. Regular 90 Minutes: Markets are based on the result at the end of a scheduled 90 minutes play unless otherwise stated. This includes any added injury or stoppage time but does not include extra-time, time allocated for a penalty shootout or golden goal.

3. Settlement and cancellation rules:

3.1. If the market remains open when the following action have already taken place: goals, red or yellow-red cards and penalties, we reserve the right to void betting.
3.2. In case when match gets abandoned before the final whistle all undecided markets will be declared void.
3.3. If a match is interrupted or postponed and is not continued within 48h after initial kick-off date betting will be void.
3.4. If the team names or category are displayed incorrectly, we reserve the right to void betting. If it is not an obvious mistake in the name then bets will stand.
3.5. Statistical data or editorial texts published on the sportsbook are for information and entertainment purposes only, and not for decision making. There are no warranties for the correctness of such information or data. The sportsbook shall not acknowledge or accept any liability whatsoever regarding any decisions taken by an End User. At all times it is the End User’s responsibility to be aware about circumstances relating to an Event or Market.
3.6. It is forbidden to use any automated systems (any kind of scanners, robots etc.) on the sportsbook. The sportsbook reserves the right to cancel any Bet which is made using automated systems of any kind.
3.7. It is forbidden to use multiple or third party accounts for the purpose of use of services offered on the sportsbook. Bets made in contrary to the terms of this clause shall be void.
3.8. Offering of the Events and Markets available on the sportsbook may change from jurisdiction to jurisdiction, as offering of the sportsbook at all times is subject to applicable law.
3.9. Sportsbook uses only reputable and legitimate data source(s) for determination of the outcome of a bet. Unless the data sources are not expressly disclosed in these betting rules, the data source(s) may be disclosed to an End User upon request.
3.10. In case of any contradictions: Market Rules take precedence over Sport Rules. Sport Rules take precedence over General Rules. In case there are no specific Market Rules or Sport Rules, General Rules apply.
3.11. An “X” included in a description of an odds or a market of these terms shall be understood as a number defined in the sportsbook offering.

4. Match Abandonments - Live:

4.1. Official match abandoned before the completion of 90 minutes play will be void except for those tickets the outcome of which has already been determined at the time of abandonment.
4.2. Friendly match abandoned before the completion of 80 minutes play will be void except for those tickets the outcome of which has already been determined at the time of abandonment.

5. Booking markets:

5.1. Yellow card counts as 1, red card counts as 2. Second yellows are ignored for settlement purposes (e.g. maximum card count per player is 3).
5.2. Settlement will be made according to all available evidence of cards shown during the regular 90 minutes play.
5.3. Cards shown after the match are not considered.
5.4. Cards for non-players (already substituted players, managers, players on bench) are not considered.

6. Corner Markets:

6.1. Corners awarded but not taken are not considered.

7. Next Goalscorer:

7.1. Own goals will not be considered for Next Goalscorer settlement purposes and are ignored.
7.2. All players who took part in the match are considered as runners. If for any reason an unlisted player scores a goal all bets on listed players stand. If a player is listed but does not take part in the match, all related bets made on the player will be considered as void.
7.3. Market will be settled based on the official data.

8. Interval Markets:

8.1. Markets will be settled based on the goal time announced by TV. If this is not available, the time according to the match clock is considered.
8.2. Goal Markets are settled based on the time the ball crosses the line, and not the time the kick is made.
8.3. Corner interval markets are settled based on the time the corner kick is taken and not the time the corner is conceded or awarded.
8.4. Booking interval markets are settled based on the time the card is shown and not the time the infringement is made.
8.5. Offsides will be settled based on the time when the referee gives the decision. This rule will be applied on any video assistant referee (VAR) situation.
8.6. Penalty markets will be settled based on the time when the referee gives the decision. This rule will be applied on any video assistant referee (VAR) situation. Penalties awarded but not taken are not considered.
8.7. For all 5 min/15 min interval markets, related to interval minutes 41-45/31-45, events (goals, corners) in added injury or stoppage time will be accounted for.
8.8. Event must happen between 0:00 and 09:59 to be classed in the first 10 minutes (e.g. a time period 11 to 20 minutes is 10:00 to 19:59). The designated 10 minute period must be completed for the bet to stand (unless the outcome of the specific market is already determined).
8.9. Will A Goal Be Scored Between xx-xx Mins?.
8.10. Any goals in injury time count towards the bet. For example goal scored on 90+ minute added time counts towards the 76 - 90 minutes range.

9.1 Asian Handicap:

9.1. Basic Concept: Asian handicap betting aims to level the playing field between two teams by giving one team a hypothetical advantage or disadvantage before the game starts. This is done by applying a handicap to the final result of the match.
9.2. Handicap Values: Asian handicap bets typically involve quarter goals (0/+0.5. 0/-0.5), whole goals (+1, -1), and half goals. For example, a team might have a handicap of -0.5, -1.0, -1.5, etc., which means they need to win by a certain margin for the bet to win. Conversely, a team might have a handicap of +0.5, +1.0, +1.5, etc., which means they can lose by a certain margin or even draw for the bet to win.

10. Outcome Scenarios:

10.1. Win:If you bet on a team with a negative handicap and they win by more than the handicap value, your bet wins. Likewise, if you bet on a team with a positive handicap and they win, draw, or lose by less than the handicap value, your bet wins.
10.2. Loss: If you bet on a team with a negative handicap and they draw or lose, your bet loses. Similarly, if you bet on a team with a positive handicap and they lose by more than the handicap value, your bet loses.
10.3. Push: If the actual result matches the handicap exactly, your stake is refunded.
10.4. Half won: This outcome occurs when you place a handicap bet, and half of your bet is deemed a winner. Possible with quarter handicaps.
10.5. Half lost: Is the outcome where only half of your bet is lost. Possible with quarter handicaps.

11. Quarter Handicap:

11.1. If you bet on the favorite (e.g., Team A -0.25):
11.2. If Team A wins, you win the full amount of your bet.
11.3. If the match ends in a draw, you'll get half of your stake back, and the other half will be considered a loss.
11.5. If you bet on the underdog (e.g., Team B +0.25):
11.6. If Team B wins or the match ends in a draw, you win the full amount of your bet.
11.7. Half Handicap:.
11.8. If you bet on the favorite (e.g., Team A -0.5):
11.9. Team A must win for you to win the bet.
11.10. If the match ends in a draw or Team A loses, you lose the bet.
11.11. If you bet on the underdog (e.g., Team B +0.5):
11.12. Team B must either win or draw for you to win the bet.
11.13. If Team B loses, you lose the bet.

12. Whole Handicap:

12.1 Settlement for whole handicaps is simpler
12.2 If you bet on the favorite (e.g., Team A -1):
12.3 Team A must win by more than one goal for you to win the bet.
12.4 If Team A wins by exactly one goal, it's a push (your stake is refunded).
12.5 If Team A draws or loses, you lose the bet.
12.6 If you bet on the underdog (e.g., Team B +1):
12.7 Team B must either win or draw, or lose by less than one goal for you to win the bet.
12.8 If Team B loses by exactly one goal, it's a push (your stake is refunded).
12.9 If Team B loses by more than one goal, you lose the bet.
12.10 If Team B loses by exactly one goal, it's a push (your stake is refunded).
12.11 Benefits: Asian handicap betting eliminates the possibility of a draw outcome, providing more betting options and potentially higher winning probabilities..
12.12 If Asian Handicap bets are placed In-Play, goals that have been awarded prior to bet placement are discounted for settlement purposes. The scoreline is treated as 0-0 at the time of bet placement

Full rules（Premier version）

13. General Rule（Classic version）

13.1 These rules are intended to define the terms and conditions that apply to all bets accepted by us. It is your responsibility to make yourself aware of these rules and the terms upon which your bets are accepted. We reserve the right to amend these rules at any time and any such amendments will then be displayed on this website. Please note that any additional information detailed in the “Announcements” section forms part of the betting rules. In the event of any disparity, please note that any such additional information will supersede our betting rules.
13.2 tWe consider these rules to be fair and should you require any advice regarding these rules please contact our customer service team. Our team is there to help you and it is in everybody's interest to ensure that queries and disputes are settled as quickly and amicably as possible. The customer service team endeavours to provide prompt and considerate attention to errors and disputes.
13.3 All these rules serve only to establish the general principles that regulate the relationship between the member and the company. In the event of any disagreement it is not the intention of the company to enter into a dispute with the member, but rather to find a solution, whenever possible, for the mutual satisfaction of both parties.
13.4 All bets placed with the company are subject to the following rules and regulations. Any rules listed within individual sports supersede these rules for that particular sport or market:
13.5 Minimum and maximum bet amounts on all sporting events will be determined by the company and are subject to change without prior written notice.
13.6 The company relies entirely upon the information provided by the customer within their betting account. The company is not responsible for any form of misrepresentation by the customer.
13.7 When betting, members are solely responsible for their own account transactions. Please be sure to review your bets for any mistakes before submitting. Once a transaction is complete, it cannot be changed. The company does not take responsibility for missing or duplicate bets made by the client. Clients may review their transactions in the 'Statement Details' section of the site after each session to ensure all requested bets were accepted.
13.8 In the case of any complaints, the company does not consider valid prints or receipts, which have not been recorded or stored in the company files.
13.9 The company reserves the right to close or suspend a customer's account at anytime.
13.10 The company reserves the right to suspend betting in a market at anytime.
13.11 The company reserves the right to void any bets struck on an event where the outcome is known. Should a bet be placed at an incorrect price due to a delay in the 'Live' coverage of an event, the bets placed during this period of time will be voided, win or lose.
13.12 Information relating to an event (e.g. dates, times, scores, statistics, news, red cards, neutral ground details, etc.) are for general information purposes only. The company shall not be liable for the accuracy in the information provided.
13.13 Should a game / event be abandoned, suspended or postponed and fail to resume after 36 hours from the official kick off / start time, the result as it stands will be deemed void and bets will be cancelled, unless stated otherwise in the individual sport’s rules. Certain markets that are unconditionally determined will be settled accordingly. The settlement procedures for these markets are stated in the individual sport’s rules. The company's decision to cancel bets in such an event is final and is regardless of any official decision by the event referee or relevant governing authority. For 'Parlays', the bet will still be considered valid, though the selection within the parlay will be considered void. The payout formula will be calculated as (1) for that particular selection.
13.14 Should a game / event be abandoned the result as it stands will be deemed void and bets will be cancelled, unless stated otherwise in the individual sport’s rules. The decision and definition of abandonment can be made at the company’s discretion.
13.15 Should there be any discrepancies with team names or any other information in other languages, the company will refer to all team names in English.
he company is not liable, under any circumstances whatsoever, for any discrepancies, damages or loss caused by any of the following incidents:
- ⚬ Disruption of service to the company's website(s), server(s) or network.
- ⚬ Loss of data or damaged data on the company's server(s).
- ⚬ Malicious attack on the company's website(s), server(s) or network by hackers.
- ⚬ Slow or irregular internet service while accessing the company's website.
13.16 If there is any dispute over the interpretation of any rules or regulation, the company's interpretation will always take precedence.

14. RESULTS AND SETTLEMENT

14.1 The result of an event will be determined on the day of its conclusion for betting purposes unless otherwise stated within the rules for each sport or event. The company does not recognize protests or overturned decisions for betting purposes. The company will only reset / correct the results due to human error, system error or mistakes made by the referring results source within 36 hours after results are processed.
14.2 Markets are usually settled at the end of the event. However, in the interest of the member, some markets may be settled before the official result is declared. These are markets that are unconditionally determined and can include certain markets for events that are abandoned, suspended or postponed. The company reserves the right to reverse settlement in the event a market is settled in error.
14.3 Results will be determined by the company using, where possible, official sources from each sport’s governing body.
14.4 For the purpose of settling bets, the company shall take the latest back-up data on bets placed. The company will not entertain any complaints or disputes, unless the customer can produce a printed copy of the betting transaction(s). Otherwise, the company’s transaction record shall be deemed as final.

IN-PLAY / IN-RUNNING RULES

15.1 In-Play is where it is possible to bet during an ongoing game or event. Bets will be accepted once the game or event begins and will cease once the game or event is taken off the odds display. A variety of different markets can appear during the duration of a game.
15.2 All bets placed In-Play are subject to a system acceptance procedure. This may result in a delayed confirmation (or rejection) of each bet.
15.3 The word “Confirming” will be shown on the bet receipt of any bet being processed by the system. This means that the bet has not been confirmed or rejected yet.
15.4 Confirming bets will be rejected should a significant event occur during the time of bet placement. These events may include, but are not limited to, a goal, red card, penalty or technical malfunction.
15.5 Video Assistant Referee (VAR) decisions made after a significant event occurs, may result in confirmed bets being voided. Bets voided will be from the time of the significant event, until the time the final VAR decision was officially announced.
15.6 In the case of In-Play, the company will enforce the following conditions in order to ensure that bets are placed at the correct time, at the correct price and under the correct circumstances, as determined by us:
- ⚬ The time in which a goal / point is scored is determined solely by the company. We will not entertain any references as to the time that a goal / point is scored as stated in official league / club websites, media websites or “live score” websites.
- ⚬ If there are reasonable grounds to suspect that a bet (or bets) has been placed after an event has taken place in the game / event, we reserve the right to cancel such bet(s) without having to provide any reason or burden of proof.
- ⚬ In the event that the company website cannot be accessed to update the score, odds or handicap-goal line, the company reserves the right to cancel all pending bets placed at the time of the incident.

16. Reservation bet rules

16.1 Reservation betting is a non-instant betting method where the order is conditionally effective. The company reserves the right to provide and withdraw the reservation betting function at any time.
16.2 All Reservation bets need to comply with the system acceptance procedures and comply with the company's regulations on general betting.
16.3 If the “In Reservation” is showed on the bet slip, it means that the Reservation bet has been successful but not valid. When the odds of the option reach the Reservation odds, the system will automatically process the bet.
16.4 If the Reservation bet meets the conditions enters the betting process, and the wallet balance is not enough to complete the bet, the Reservation bet will automatically become invalid and the Reservation bet will not be continued. In order to improve the success rate of the reservation, please ensure that the wallet balance is sufficient.
16.5 If an Reservation options are settled or cancelled, all bets placed on the relevant Reservation order will be considered void.
16.6 After the football score (goal, corner kick or red/yellow card, etc.) changes, if the settlement of the bet in the reservation is related to the score, the bet in the reservation will be set as invalid. For example, when the goal score is 0-0, the reservation bets are goals over 2.5 and corners over 5.5. After the goal score becomes 1-0, the reservation bet goals over 2.5 will be set as invalid, and the reservation bet corners over 5.5 will be set as invalid. The order will continue to be in reservation as normal.
16.7 The number of Reservation bets that exist simultaneously for a single user is set by the company and may be adjusted at any time.
16.8 You can modify the reservation stake and odds for the bet that is in the reservation.
16.9 The rules for accepting odds for Reservation order bets are: accept better odds.

17. ISSUES RELATING TO TIMES

17.1 If an event starts before its scheduled time, only bets placed before the event starts will be considered valid. All bets placed after the start of the game will be considered invalid or void, except for In-Play bets.
17.2 For Soccer events where injury or stoppage time is played, this is deemed to be part of regular time.
17.3 Unless otherwise stated in the individual sport rules, overtime scoring does not count towards normal full time.

18. CHANGE OF VENUE

18.1 If a scheduled venue is changed, all bets will be considered void if the original away team is now the home team.
18.2 We reserve the right to void all bets if we think other change of venues scenarios could affect the outcome of the event, e.g. Tennis change of venue surface.
18.3 In certain situations, we may not void the bets. This can include tournaments where both selections were originally considered to be playing at a neutral venue and the change of venue has no impact.
18.4 The individual sport’s rules will override these rules.

19. ERRORS

19.1 While the company makes every effort to ensure that errors are not made, we reserve the right to void a bet if there is a clear error. This includes, but is not limited to:
- ⚬ Incorrect prices, which are clearly different from those available in the general market.
- ⚬ Incorrect handicaps, Over / Unders, Totals,Lines, Spreads, etc.
- ⚬ Incorrect fixtures, dates and times.
19.1 We will endeavour to contact the customer when we void bets in this instance, if possible. The information will also be relayed in our Announcements section.

20. IRREGULAR BETS

20.1 Any member who the company suspects of cheating or damaging our platform will have their bets voided and their account suspended without warning or notification. Abnormal behavior includes the use of any device, automatic device, software, program, etc. to interfere with the operation of this website.
20.2 Accept Better Odds/Accept Any Odds/No odds changes are accepted
20.3 The function of accepting or not accepting changes in odds can be selected through the “Betting Rules” set by the system.
20.4 The term “Accept Better Odds” means all selections added to the betslip can be processed automatically, so long as the odds on offer show a higher return than originally indicated at time of selection. If the adjusted odds within the betslip show a lower return value than originally indicated, the bet will not be processed automatically.
20.5 “Accept Any Odds” means all bet slips added to this option, regardless of whether the adjusted bet slip line shows a higher or lower value than the original return, can be processed automatically.
20.6 “No odds changes are accepted” means all bet slips added to this option, as long as the bet slip line changes, the bet will not be processed automatically

21. Enhanced Price Specials / Multiples (Price Boosts)

21.1 The company reserves the right to offer and withdraw all higher odds/multiples bets at any time.
21.2 Limits stake amount for all higher odds bets /multiples bets may be adjusted at any time.
21.3 All Higher Odds/multiples bets rules are the same as the General Rules and those set out in the respective Sports Rules above. - Football Example - Manchester United to Win and Over / Under 2.5’ will comply with ‘1 X 2 & Goals Over / Under’ Football Rules.
21.4 These soccer markets are offered higher Odds/multiples bets on the basis of regular time and do not include Extra Time or Penalty Shootout (unless otherwise stated)
21.5 For multiples bets (Price Boosts), if an event is suspended when the result is unconditionally determined, then the bet will be settled accordingly as ‘Win’ or ‘Lose’. - Football Example: If you select Over 2.5 Goals and the score is 2-1 at the time of suspension, then the selection will be considered a ‘Win’.
21.6 For multiples bets(Price Boosts), if an event is suspended when the result is undetermined, then the bet will be ‘Void’. - Football Example: If you select Correct Score 2-2 (at Full-Time) and the score is 1-1 at the time of suspension, then the bet will be ‘Void’.
21.7 For multiples bets(Price Boosts), the odds will be readjusted should one or more selections be 'draw' or ‘Void’.

Full rules（Classic version）

※ English version is prioritized on the site.
※ Last Updated：January 12, 2024