Privacy Policy

This Privacy Policy is intended to govern the handling of user information, including personal information, on all services operated by Queen Casino website and ZEN ESTRATEGA BV Limited (including www.queen-casino.com, hereinafter referred to as "our site" or "the Company").

Before using our site, please make sure to read this Policy. By using or registering on our site, you are deemed to have agreed to this Policy. If you do not agree to this Policy, please refrain from using our site.

The Company is committed to protecting the privacy of all visitors to our site and strives to provide all services and activities through a secure online environment.

Information Collection

• The information collected by the Company from users includes, but is not limited to, the following:
  • Personal information provided by users through forms on our site (including information required for user registration, application to various services provided by the Company, or requests for posting materials or additional services). Note that when participating in competitions or promotions, making inquiries to customer support, or reporting website issues, users may be asked to submit personal information.
  • Records of responses when users contact our site.
  • Responses to surveys conducted by the Company (responses to surveys are not mandatory).
  • Details of bets, plays, payments, and transactions made on our site.
  • Data usage, location information, weblogs, and other communication data (including information for billing and other purposes), as well as access details to pages and resources on our site.
  • Information and conversations in chat or message boards on our site (if applicable).

Use of User Information

• The Company collects and processes information provided by users and may share information with data processors contracted with the Company for the following purposes:
  • Account setup, activation, operation, management, and provision of services requested by users.*1
  • Configuration of user personal profiles.*2
  • Providing promotional information to users (if you do not wish to receive information about promotions or events, please uncheck the relevant option in "My Account" under "Settings." Our marketing and promotional activities are conducted in accordance with relevant laws.)*3
  • Sharing information with third parties (such as financial institutions, credit agencies, age verification agencies, etc.) to verify the accuracy of information obtained from users.*4
  • Prevention of fraud, illegal activities, money laundering, compliance with our terms of use, reducing credit risk, and maintaining the integrity of sports/games. Accordingly, user personal information and betting/gaming history may be shared with third parties such as regulatory authorities, betting and sports organizations, financial institutions, age verification agencies, police, credit agencies, etc.*5
  • Complying with relevant licenses and regulatory authorities' laws.*6
  • Ensuring or enforcing our terms of use and other agreements, as well as protecting the rights, property, and safety of the Company, users, and others.*7
  • Credit card payment processing for our services (including affiliate programs) and online payments.*8
  • Collecting research, survey, analysis, and feedback from users.*9
  • When using the internet for information collection and processing, international transmission of information may occur. If third-party processors handle user personal information, they will take measures to ensure secure processing in accordance with this Policy.
  • Third-party agencies may be involved in processing user information for the purposes described in *1~9 above. However, except in cases of joint ventures or the sale of the whole or part of the Company, the Company will not disclose or trade user information with third parties. Without user consent, the Company will not share, sell, or disclose submitted information, unless required by law.

Transaction Management

• All bets, plays, and account transaction histories are recorded in the Company's system. To provide the best service, transactions are regularly audited.

Chat and Email

• Conversations with customer support are recorded to improve internal services, enhance quality management, and provide quicker responses.

Use of Cookies

• "Cookies" are small files containing information temporarily stored on the user's device/browser when visiting a website or using an application. Cookies allow the server to collect information from the browser.
• The Company uses cookies on our site for the following purposes:
• Authenticating users accessing our site and applications to provide appropriate services.
• Allowing login permission on our site and confirming the retention of login status when navigating pages. Betting information is temporarily stored in cookies until the betting is completed, allowing users to make the most of our products and services. Additionally, certain settings (such as selected language, odds display method, etc.) are temporarily stored in cookies for a longer time to restore the same state when revisiting our site.
• Automatically collecting information related to bets and account transactions on our site.
• Analyzing user browsing patterns on our site and building customized browser information. Currently, we use the web analytics service "Google Analytics" provided by Google. Google Analytics uses cookies to analyze how users use our site. We also use analytical cookies from other third-party providers.
• Providing users with relevant and useful advertisements and information or measuring the effectiveness of our advertising campaigns.
• Creating activity reports on our site or providing other services related to activities and internet usage on our site. In cases required by law or where third-party processors handle information on behalf of the Company, information collected may be transferred to third parties.
• Our site and applications use "Flash cookies," "session cookies," and "persistent cookies." "Flash cookies" are small amounts of information stored and accessed by Adobe Flash, a browser plugin used on websites. "Session cookies" store information about user activity on web pages, allowing the server to resume activity from where the user last left our site. "Persistent cookies" are used to provide users with more enjoyable and faster experiences when revisiting our site.
• Users can block third-party cookies through privacy settings in their browsers, thereby rejecting tracking cookies (steps may vary depending on the browser). For information on managing or deleting cookies, refer to this website (www.aboutcookies.org). However, refusing cookie usage may limit the functionality and service accessibility on our site (e.g., storing selected bets in the betting slip requires cookie memory).

Security and Privacy

• The Company takes every effort to protect user information from unauthorized access, improper processing, loss, damage, or harm and implements security measures for this purpose. The Company will make every effort to protect the personal information provided by users (including registration details, debit/credit card information, etc.). Our security page encrypts data using Secure Sockets Layer (SSL). Please keep passwords given by the Company or set by users to access certain areas of our site secure and do not share them with others.
• Personal information that identifies users will always be encrypted when transmitted over the internet. SSL is a special protocol that automatically encrypts information sent by users on our site. Our server reads the information using a private key. In other words, user information such as debit/credit card information and personal information is converted into encrypted data that can only be deciphered using a private key or password. When users' browsers are properly configured, a warning message will be displayed when accessing secure pages on our site, indicating that our site is protecting user information.
• Unfortunately, transmitting information over the internet is not entirely secure. As mentioned in 6(b) above, while the Company takes every effort to protect user information, it cannot guarantee the security of information publicly disclosed by users on the internet. Users acknowledge the risks involved in using the internet and will not hold the Company responsible for any security breaches unless caused by negligence. To protect personal information, it is recommended that users avoid including confidential information (such as debit/credit card numbers) when sending emails to the Company.
• Our site may contain links to websites of subsidiaries, partner organizations, or advertising URLs. Each website may have its own privacy policies and terms of use. The Company assumes no responsibility for these policies. Users are advised to review them before submitting information to each website.

Retention and Disposal

• The Company has established a policy to retain payment information for six years. Other information will be retained for the necessary period for the purposes of use and processing as described in 2(a), unless required by law. The Company will take all reasonable measures to ensure the proper disposal of privacy information.

Changes to the Policy

• The Company may change this Policy at any time. The revised items will be effective when posted on the website.

Accuracy and Access to Information

• Necessary measures will be taken to verify that the information collected from users is accurate and authenticated.
• Users have the right to know the information the Company holds about them and are encouraged to contact the Company to update any outdated or inaccurate information.
• The Company reserves the right to charge a fee for providing the above information as administrative expenses.
• For comments, questions, or inquiries about the use of user information, users can contact us anytime through the "Chat with Us" feature located in the bottom right corner of our site or via email at [email protected].

* English version is prioritized on the site.

* Last Updated： September 6, 2023